Refund Policy

This Refund Policy applies to every order placed on an online store operated by SYFA INDUSTRIES LLC. It forms part of our Terms of Service.

1. 30-day return window

You may request a return within 30 days of the delivery date shown by the carrier. Requests made after 30 days cannot be accepted, except where mandatory consumer law provides a longer period.

2. Conditions

To be eligible for a return, the item must be unused, unwashed, in its original condition with tags attached, and in its original packaging. Items that are worn, damaged by the customer, or missing parts are not eligible. Final-sale items and gift cards cannot be returned.

3. How to start a return

1. Email contact@syfa-industries.com with your order number, the store name, the item(s) concerned and the reason for the return.
2. We reply within two business days with the return instructions and the return address.
3. Ship the item with a tracked service and send us the tracking number. Items returned without prior approval cannot be accepted.

4. Return shipping costs

If the item is defective, damaged on arrival, or not what you ordered, we cover the return shipping cost. In all other cases (change of mind, wrong size ordered), return shipping is at your expense.

5. Refunds

Once we receive and inspect the returned item, we confirm the refund by email. The refund is issued to the original payment method within 10 business days of that confirmation. Original shipping fees are refunded only when the return is due to our error. Your bank or card issuer may take a few additional days to post the refund.

6. Exchanges

We do not process direct exchanges. If you need a different size or color, return the item for a refund and place a new order.

7. Damaged, defective or incorrect items

Contact us within 7 days of delivery with photos of the item and the packaging. We will send a replacement or issue a full refund, at your choice, at no cost to you.

8. Lost or undelivered parcels

If the tracking shows no movement for 15 days, or shows delivery that you did not receive, contact us. We open an investigation with the carrier and, if the parcel cannot be located, we reship the order or refund it in full.

9. Cancellations

You may cancel an order free of charge as long as it has not been shipped. Once shipped, the order follows the return process above.

10. Contact

SYFA INDUSTRIES LLC, 2105 Vista Oeste NW, Suite E 3718, Albuquerque, NM 87120, USA — contact@syfa-industries.com — +1 (505) 528-8579