Privacy Policy

This Privacy Policy explains how SYFA INDUSTRIES LLC ("SYFA Industries", "we", "us") collects, uses and shares personal information when you visit this website, visit or purchase from any online store we operate, or contact us. By using our websites you agree to this policy.

1. Who we are

SYFA INDUSTRIES LLC is a limited liability company registered in the State of New Mexico, United States. Business address: 2105 Vista Oeste NW, Suite E 3718, Albuquerque, NM 87120, USA. Email: contact@syfa-industries.com.

2. Information we collect

• Contact and order information you provide: name, email address, shipping and billing address, phone number, and the products you order.
• Payment information: payments are processed by third-party payment processors (for example Shopify Payments, Stripe or PayPal). We do not store full card numbers; we receive only a confirmation of payment and the last digits of the card.
• Device and usage information collected automatically: IP address, browser type, device type, pages viewed, referring pages and the date and time of your visit, collected through cookies and similar technologies.
• Communications: the content of emails and messages you send us.

3. How we use information

• To process and deliver orders, send order confirmations and shipping updates, and handle returns and refunds.
• To answer your questions and provide customer support.
• To operate, secure and improve our websites and stores, and to prevent fraud.
• To send marketing emails about our products when you have opted in; you can unsubscribe at any time using the link in each email.
• To comply with legal obligations, including tax and accounting requirements.

4. How we share information

We do not sell your personal information. We share it only with service providers who help us run our business and who may use it only for that purpose:

• e-commerce platforms and hosting providers (for example Shopify, IONOS);
• payment processors and fraud-prevention services;
• suppliers, warehouses and shipping carriers, to the extent needed to deliver your order;
• email and customer-support tools;
• analytics and advertising platforms, as described in section 5;
• professional advisers (accountants, lawyers) and public authorities when required by law.

5. Cookies and analytics

Our websites use cookies and similar technologies to keep your cart, remember your preferences, measure traffic and, where you consent, show you relevant advertising on platforms such as Meta or TikTok. You can control cookies through your browser settings; disabling some cookies may affect how the store works.

6. Data retention

We keep order and transaction records for as long as required by tax and accounting law (generally up to seven years). Other personal information is kept only as long as needed for the purposes described above.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to opt out of marketing. Residents of California have the rights described in the California Consumer Privacy Act, and residents of the European Economic Area and the United Kingdom have the rights described in the GDPR and UK GDPR. To exercise any right, email contact@syfa-industries.com. We will respond within the time required by applicable law and may ask you to verify your identity.

8. International transfers

Our company is based in the United States and our team and service providers may process your information in other countries. Where required, we use appropriate safeguards for these transfers.

9. Children

Our websites are not directed to children under 13 and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it.

10. Security

We use reasonable technical and organizational measures, including HTTPS encryption and access controls, to protect personal information. No method of transmission over the Internet is completely secure, so we cannot guarantee absolute security.

11. Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last revised. Continued use of our websites after a change means you accept the updated policy.

12. Contact

SYFA INDUSTRIES LLC, 2105 Vista Oeste NW, Suite E 3718, Albuquerque, NM 87120, USA — contact@syfa-industries.com — +1 (505) 528-8579